Contact Helios Health
Email support@getheliosapp.com to contact Helios Health. You can also use the public support form. You do not need to sign in to send a support request. Use these channels for questions about Helios, account access, agent connections, saved records, or problems with the iPhone and web apps.
To help us find a fault, include the time it occurred, the app version, the steps that caused it, and a request reference if one was shown. Explain what you expected and what happened. Share only the information needed to describe the problem. Do not send passwords, access tokens, sign-in codes, or sign-in links.
Before you contact support, check the public documentation for setup steps and tool guidance. For questions about personal information, read the privacy policy and describe the account action you need help with. Account controls for export and deletion are available in the app.